Consumer's Association of Canada

The Consumer's Association of Canada is, of course, one of the key organisations that monitor complaints against payday loan companies and government regulations that are supposed to protect the rights of consumers. Recently, it has released some information regarding the Payday Loans Regulation of British Columbia that is to be effective on November 1, 2009.

Canadian Payday Loan Association

The Canadian Payday Loan Association (CPLA) is an organisation composed of 22 payday loan companies operating in Canada. Nevertheless, it has been instrumental in policing its ranks and in pushing for regulations instead of fighting them. It has established a Code of Best Business Practices that CPLA members are urged to follow. It also has a Consumer Response and Resolution Bureau to handle consumer complaints. It also offers advice to borrowers on responsible borrowing. It also presents news developments regarding payday loans, legislation, and studies

Credit Counselling Canada

Credit Counselling Canada (CCC) is an organisation of Orderly Payment of Debt programs and non-profit credit counselling agencies. CCC focuses on enhancing consumer awareness of the various counselling programs and the creation of a national standard on offering credit counselling services. The services provided by CCC include counselling, education, and debt repayment programs. The educational services of CCC include seminars, workshops, tip sheets, and brochures on personal budgeting and becoming a wise borrower. When having problems in handling your finances, CCC can help you become a wiser borrower and consumer.

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0 #4 Payday Loans Canada 2011-07-31 20:45

Quoting paul:

i have borrowed 5 to 6 timess from the burnaby location.I have not recieved any calls or messages, at 730 on the day my loan is due the manager phones me to ket me know my loan was due and the branch closed at 8 oclock. She was very rude and down right abrasive, as if it was my fault when i had no knowledge of it being due. She then tells me if i dont pay it, it will be considered late and i would have to pay the full amount. The service charges on 550 were 280 dollars. which is outrageous. So if u want to borrow money u might as well bend over and grab ur ankles.Because I have never missed a payment, she treated as if i was a animal. I am the one paying her salary. This is the worst experience i have ever had.So if u need money dont go to the money tree on lougheed PS IF U SEE THE MONEY TREE BY BRENTWOOD MALL RUN!!!!!!!!!!!!

Thanks for the Heads Up! As always, be VERY careful to read the fine print when applying for a Short term loan.

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0 #3 paul 2011-03-01 03:57

i have borrowed 5 to 6 timess from the burnaby location.I have not recieved any calls or messages, at 730 on the day my loan is due the manager phones me to ket me know my loan was due and the branch closed at 8 oclock. She was very rude and down right abrasive, as if it was my fault when i had no knowledge of it being due. She then tells me if i dont pay it, it will be considered late and i would have to pay the full amount. The service charges on 550 were 280 dollars. which is outrageous. So if u want to borrow money u might as well bend over and grab ur ankles.Because I have never missed a payment, she treated as if i was a animal. I am the one paying her salary. This is the worst experience i have ever had.So if u need money dont go to the money tree on lougheed PS IF U SEE THE MONEY TREE BY BRENTWOOD MALL RUN!!!!!!!!!!!!

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0 #2 Payday Loans Canada 2010-06-09 04:12

Quoting Joe Seymond:

I am in desperate need of some good advice I borrowed $950 from a payday loan comapany here in Toronto a feew weeks ago. Now here is my dilema I could not pay it back ina a 2 week pay time so I called them to expalin my dilema and they told me to pay down the service fee which is $190 so I went in and paid it so I thought I would owe the basic loan but they said they added on another $190 so when I pay it it will be $380 service fee on it is this legal

Hi Joe.

If the company was a member of the CPLA, you can file a complaint by calling 1-800-413-0147 or via email to inquirycpla-acps.ca. The Consumer Affairs Officer will deal promptly with your complaint.

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0 #1 Joe Seymond 2010-05-17 20:40

I am in desperate need of some good advice I borrowed $950 from a payday loan comapany here in Toronto a feew weeks ago. Now here is my dilema I could not pay it back ina a 2 week pay time so I called them to expalin my dilema and they told me to pay down the service fee which is $190 so I went in and paid it so I thought I would owe the basic loan but they said they added on another $190 so when I pay it it will be $380 service fee on it is this legal

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